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Automated communication: voice and chatbots in logistics

16.11.2021 @ 11:00 am - 12:30 pm UTC+1

Today, accurate information about the delivery status is essential for a good customer experience. The expectations in B2C in particular have risen sharply in recent years, but real-time information on delays or expected delivery dates, for example, is also becoming increasingly important in the B2B environment. Up to now, call centers have often been called for this purpose. In the meantime, there are a number of solutions that trigger automated communication measures. Chat and service bots answer the majority of questions and provide automated information when needed. In this webinar, we will show how valuable automated communication can be, especially in last mile logistics.


11:00 am - 12:30 pm UTC+1